Support

Q: Can I use chill music in my movie, TV show, etc.?

A: Yes! Royalty free. The only usage limitation is that you have to modify the song or incorporate the song into another work (like a video). For example, if you save a chill song as AIFF, you cannot sell that song on iTunes. But you can use the song in a video or you can remix it (add instruments, effects) and sell that. Please send us an email if you have any questions about this license.

Q: I have chill 1.0 and I want to upgrade

A: The upgrade is free. Just download the file from the chill page and copy the app into your Applications folder. You don't even need to re-enter your serial number. Note that the chill application is called "chill 1.5" so you can have chill 1.0 and chill 1.5 installed at the same time.

Q: Why would I ever uncheck the Effects?

A: If you plan to use chill as the basis for another work, you might wish to add your own fades, pans, reverb, and other effects. By disabling effects in chill, you are essentially getting the "raw" mix.

Q: My registration info keeps getting wiped out!

A: If you regularly clean your Mac's caches using CleanMyMac or similar tool, this probably will have happened to you. We have a fix available (chill 1.5.1) which is available on request. Please send us an email at support@bitnotic.com for the download link.

Q: Where is it?

A: Coming soon. Please watch our blog and the VX-626 page for up to the minute details.

Q: I don't have Mac OS X 10.4!

A: Hold on just a little bit longer...

Q: So is VX-323 an Audio Unit or what?

A: VX-323 is a standalone application that communicates with other programs via MIDI. We realize this is not ideal. Stay tuned...

Q: VX-323 crashes when I try to record!

A: Some users have reported problems recording when using a FireWire audio interface. We are looking into the problem. As a workaround, you can record to disk using the built-in Apple output.

Q: The notes are wrong for my chord or scale!

A: We have tested Octavian quite thoroughly and are confident that the scales and chords are correct. Please verify the following controls to make sure that your settings reflect the notes you want to see:

• Check the scale Mode control, which is on the right side of the screen, underneath the keyboard. If it does not read I, then you are looking at one of the scale's modes. In the picture below, the mode is set to V (Mixolydian) mode. To restore it to I, touch the control and pick the first item, I (Ionian).
  
  

  For a detailed explanation of scale modes, you can visit:
  

  Wikipedia (http://en.wikipedia.org/wiki/Musical_mode)

• If you are still having problems, send us an email and we will try to sort it out for you. Send details about your problem to to support@bitnotic.com

Q: Why isn't chord or scale "such-and-such" in there?

A: Tell us about it and we will add it! Send as much info as you can (including references, if possible) to support@bitnotic.com

Q: The hints aren't right!!

A: We're pretty sure they are. The important thing to remember is that the hints are not in order. In other words, if the first dot is red, it does not mean that the first guess was correct, just that ONE of the guesses was correct.

Q: Will you sign my band?

A: Probably not. But email us a link to your MySpace with a note and we will at least check you out. Your act doesn't have to be a robot! Also, be sure to befriend The VX-323 on MySpace!

Q: What happened to the forums?

A: We used to have a bulletin board where you could sign up and post, but the ratio of spam to legit posts was high. Rather than spend 30 minutes a day deleting posts and hacking the spam filters, we decided to switch over to a FAQ format. Send in your questions. If they are general enough, we will add them to the FAQ.